Returns Policy

Return and Refund Policy

Last Updated: 12/11/2024

At Makes Scents, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

1. 14-Day Money-Back Guarantee

You have 14 days from the date of delivery to return an item for a refund. To be eligible for a return:

• The item must be unused and undamaged.
• The item must be in its original packaging with all accessories included.
• A receipt or proof of purchase is required.

2. How to Initiate a Return

To start a return, please contact our customer service team:

• Email: info@makes-scents.co.uk

Provide your order number and the reason for the return. Our team will guide you through the process.

3. Return Shipping Costs

• Change of Mind: Customers are responsible for paying the return shipping costs.
• Faulty or Damaged Items: If the item is faulty or damaged, we will provide you with a prepaid return postage label at no additional cost.

4. Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-7 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@makes-scents.co.uk.

6. Non-Returnable Items

Certain items cannot be returned:

• Gift cards
• Final sale items
• Items not in their original condition, damaged, or missing parts for reasons not due to our error

7. International Returns

Customers outside the United Kingdom are responsible for return shipping costs and any applicable duties or taxes.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@makes-scents.co.uk.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

10. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

• Email: info@makes-scents.co.uk
• Address:
  • Makes Scents
  • Unit 5 Ground Floor
  • Peel Hall Business Park
  • Peel Road
  • FY4 5JX
  • United Kingdom

Disclaimer

This Return and Refund Policy is provided for informational purposes and does not constitute legal advice. Please consult a legal professional to ensure compliance with all applicable laws and regulations.