Delivery Policy

Delivery Policy

Last Updated: 12/11/2024

At Makes Scents, we are committed to delivering your orders promptly and reliably. This Delivery Policy outlines our shipping options, costs, processing times, and other relevant information regarding the delivery of your purchases.

1. Shipping Options

We offer the following shipping methods through Royal Mail:

• Royal Mail Tracked 24®: Estimated delivery within 1-2 business days after dispatch.
• Royal Mail Tracked 48®: Estimated delivery within 2-3 business days after dispatch.

2. Free Shipping

We provide free Royal Mail Tracked 48® delivery on all orders over £80.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and the total value of your order:

• Royal Mail Tracked 24®: £4.95
• Royal Mail Tracked 48®: £3.95

Note: Shipping costs are subject to change without prior notice.

4. Order Processing Times

Orders are processed within 1-2 business days after payment confirmation:

• Orders placed before 12:00 PM GMT on business days are typically processed the same day.
• Orders placed after 12:00 PM GMT or on weekends and public holidays are processed the next business day.

5. Delivery Times

The estimated delivery times are as follows:

• Royal Mail Tracked 24®: 1-2 business days after dispatch.
• Royal Mail Tracked 48®: 2-3 business days after dispatch.

Please note that these are estimated times and actual delivery may vary due to factors beyond our control.

6. Delivery Delays and Disclaimer

While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier or unforeseen circumstances, including but not limited to:

• Severe weather conditions
• Public holidays
• Strikes or labor disputes
• Customs delays (if applicable)
• Global pandemics or emergencies

We appreciate your understanding in such situations and will do our best to assist you.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your order using the following steps:

• Visit the Royal Mail tracking page: https://www.royalmail.com/track-your-item
• Enter your tracking number and click "Track your delivery."

8. Delivery Address Accuracy

Please ensure that your delivery address is complete and accurate when placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Failed Deliveries and Returned Packages

If a package is returned to us due to an incorrect address or because it was unclaimed, we will contact you to arrange re-delivery. Additional shipping charges may apply.

10. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us within 48 hours with photographic evidence.
• Lost Packages: If you suspect your package is lost, please contact us so we can initiate an investigation with Royal Mail.

11. International Shipping

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

12. Contact Information

If you have any questions or concerns about our Delivery Policy, please contact us:

• Email: info@makes-scents.co.uk
• Address:
  • Makes Scents
  • Unit 5 Ground Floor
  • Peel Hall Business Park
  • Peel Road
  • FY4 5JX
  • United Kingdom

13. Changes to This Policy

We reserve the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.

14. Disclaimer

This Delivery Policy is provided for informational purposes and does not constitute legal advice. Please consult a legal professional to ensure compliance with all applicable laws and regulations.