Privacy Policy

Last Updated: 12/11/2024

At Makes Scents, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.makes-scents.co.uk (the "Site")

1. Who We Are

Business Name: Makes Scents
Business Address:
- Unit 5 Ground Floor
- Peel Hall Business Park
- Peel Road
- FY4 5JX
- United Kingdom
Contact Information: Email: info@makes-scents.co.uk

2. Information We Collect

Personal Information

When you interact with our Site or make a purchase, we may collect the following personal information:

Contact Details: Name, email address, postal address, phone number.
Payment Information: Credit/debit card details and billing address.
Order Details: Products purchased, order history, preferences.
Device Information: IP address, browser type, time zone, cookie information, and browsing behavior.

Non-Personal Information

Analytics Data: Statistical data about browsing actions and patterns that do not identify any individual.

3. How We Use Your Information

We use your information for the following purposes:

Order Processing: To process and fulfill your orders, including sending order confirmations and delivery updates.
Customer Service: To respond to your inquiries and provide support.
Marketing Communications: To send you promotional materials, newsletters, and other communications if you have opted in.
Personalization: To tailor your experience on our Site and show content that may interest you.
Legal Obligations: To comply with legal requirements, such as tax and accounting regulations.
Fraud Prevention: To protect our Site and customers from fraud and other illegal activities.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services.

Types of Cookies Used

Essential Cookies: Necessary for the Site to function.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors.
Functionality Cookies: Used to recognize you when you return to our Site.
Targeting Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed.

Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. For more information, please refer to our Cookie Policy.

5. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers

We use third-party services to operate our business and the Site:

Apps Used:
- Simple Bundles & Kits
- Shop
- Click & Drop
- Flow
- Email
- Search & Discovery
- Bundles
- Geolocation

Advertising and Analytics

Pixels Used:
- Meta (Facebook) Pixel
- Google Analytics
- Shopify Analytics

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

6. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By providing your information, you consent to such transfers.

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Secure servers and networks.
Encryption of sensitive data.
Restricted access to personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations.

9. Your Rights

Under applicable data protection laws, you have rights including:

Access: Request access to your personal information.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal information.
Objection: Object to processing of your personal information.
Restriction: Request restriction of processing your personal information.
Data Portability: Request transfer of your personal information to you or a third party.

To exercise these rights, please contact us at info@makes-scents.co.uk.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Email: info@makes-scents.co.uk
Address:
- Makes Scents
- Unit 5 Ground Floor
- Peel Hall Business Park
- Peel Road
- FY4 5JX
- United Kingdom

14. Complaints

If you believe that we have violated your privacy rights, you have the right to file a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.

15. Legal Compliance

We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) to protect your personal information.

Disclaimer

This Privacy Policy is provided for informational purposes and does not constitute legal advice. For legal advice specific to your business, please consult a qualified attorney.

Note to Customers

Your trust is important to us. We are committed to protecting your personal information and using it responsibly. Thank you for choosing Makes Scents.